Online assistance
Besides the extensive help in CanEasy itself and the videos, we also offer online help.
All you have to do is install the following tools under the instructions of our support team:
- Schleissheimer Quick Support for quick help with problems on your PC.
- Schleissheimer Quick Join for participation in our online presentations.
- Schleissheimer Host for permanent remote maintenance of your PC.
Important to know:
In addition to the purchase of a licence, you get a maintenance contract.
The maintenance contract is part of the CanEasy licences and enables us to continuously optimize CanEasy and to process your requests as quickly as possible.
The maintenance contract always runs for a whole year from the date of purchase and costs you 15% of the license price additionally per license.
What advantages do you have?
- Technical support
- Regular CanEasy Upgrades
The maintenance contract is automatically extended every year. However, it is also possible to terminate the contract within a cancellation period of 2 weeks.
But beware: After termination, you can still use the current CanEasy version and also update it, but when upgrading to a new version, the maintenance contract must be resumed and applied for retroactively.
The person responsible for the tool or the license has to register at the ServiceDesk. Users should also register and provide at least 2 of the following 3 data for each request: EID/ Key-ID/ Product-Key (you will receive these upon delivery).
This ensures faster allocation and processing of requests. In addition, you can directly check in the ServiceDesk for which release your request (e.g. new feature) is planned.